POLICY STATEMENT OF THE GENERAL MANAGER IN THE FIELD OF QUALITY

The management, from its highest level, is totally committed to set and reach the quality standards responsible for the satisfaction, from all perspectives, of the specified requirements and reasonable expectations of the clients. The performance of the organization is appraised depending on the benefits /advantages gained in the relationship with its clients, and represents a combination between costs and positive impact on clients and the organization.
Quality management within the organization is based on the Quality Management System.
The Quality Management System is designed/prepared and implemented within S.C SOFT & SERVICE S.R.L Iasi in accordance with the SR EN ISO 9001:2001 normative standard.

GOALS FOR 2011

The Quality Management System reflects the constant interest of the organization management for the development and enhancement of the supplied products and services quality, in order to ensure:

• The maintenance of the thaird party certification for the quality management system.
• Irrespective the emergency, no product is to be delivered if it does not conform to all standards.
• The status where claims from clients are absent, in relation to the products quality and the activity of the organization must be maintained.
• A 30% increase of the annual turnover is to be reached.
• A growing trend must be ensured for the Quality Management System by implementation of new solutions and by concomitant initiation of preventive actions in relation to the occurrence of any non-conformities of the product.

The General Manager of the organization and all those having a leading role within the organization are liable to ensure the conformity with the set requirements and rules. The General Manager is liable for the implementation and maintenance of this policy, completely ensuring at the same time the material and financial means, as well as the human resources required for this purpose.

The management representative is invested with the authority necessary for the supervision, maintenance and improvement of the Quality Management System within the organization.

The responsibility to provide the conformity of the product with the quality requirements is incumbent on the entire staff of the company. Each member of the organization is trained, as of the beginning of its employment, to know, understand and meet the stipulations of the quality management system. We are thus ensuring the complete understanding, control and documentation of all the activities and we assure that each person knows exactly which are the actions to be done and the outcomes to be obtained.

Quality is provided and included in the products offered and is inherent to the organizational culture.

We recognize quality as the responsibility of all the employees.
I commit myself to apply this policy and to undertake the responsibility of implementing the system described in the Quality Handbook.

GENERAL MANAGER, IOAN CIUDIN